We offer 100% satisfaction guaranteed.
Returns will be accepted for damaged goods or for dissatisfaction of any kind. You may request same product replacement or merchandise of equal value.
Our return policy is to give a full refund less shipping fees for items returned within 10 days of receipt. We ship all merchandise from Toronto, Canada.
If you purchase merchandise with free shipping, the refund amount will be less 30% of the merchandise value. GAMMA Salt Cristals Ltd. will not refund any shipping charges.
If the merchandise are damaged; you must keep the original packing & shipping label. You may be asked by our shipper to show the merchandise with original shipping box and shipping label. You must inform us within 24 hours, for example: if you receive the merchandise on Monday you must inform us with in 24 hours, however if you received merchandise on Friday you must inform us on Monday.
How to return
You must call or email us and receive a RMA/return merchandise authorization number. Returns will be credited ONLY if unaltered, and in their original packing.
In order to return merchandise you must use original shipping label and mark it "Return to sender" with RMA # and a copy of your invoice.
We will not credit or replace items broken on the return shipment to us, you must seek repayment from the shipper you used for the return.
All merchandise must be shipped by UPS ground.
GAMMA Salt Cristals Ltd. will make all refunds within 15 days of receipt of the returned goods and reserves the option of method of refund.
Please return the merchandise to:
GAMMA Salt Cristals Ltd.
4101 Weston Rd. Unit 6
Toronto, ON M9L 1W6